SHIPPING & STORE POLICIES

Local customers are more than welcome to arrange to pickup their purchases rather than pay for shipping.
Simply select the ORDER PICKUP option at the checkout rather than selecting one of the Canada Post parcel options. Once your order is received by Glorious Life, we will contact you to arrange a mutually covenient time for you to pick up your order
Please don’t hesitate to contact me if you have any questions regarding Glorious Life products.
PAYMENT

I currently accept payment via credit card.

Please note that credit card processing is via a trusted third party processing company (SQUARE) and no credit card information is retained by Glorious Life.

SHIPPING FEES

Shipping fees are estimated based on a Canada Post calculator and is dependant on both weight, size and destination.

LOCAL ORDERS – PICKUPS

If you are a local (Ottawa, ON. Canada) customer wishing to pick-up your order simply select the local pickup option at the checkout to have shipping fees removed from your purchase. I will then contact you to arrange a time that is mutually convenient for you to pick up your order.

SHIPPING TIMES

I will normally place orders in the mail within 3 – 5 business days of receipt of payment (unless otherwise stated in the listing – i.e. custom orders for soap loaves and wedding/party favours require a 3-4 week lead time). Public holidays may cause minor delays.  If you need your package urgently do let me know and I will do my best to expediate the order filling process.  Also, if you require your order in a rush, it is recommended that you select the expedited or priority shipping option offered by Canada Post.

SHIPPING ADDRESS

Please also be sure to check that your shipping address is listed correctly.  While we want all of our customers to be satisfied and receive  their orders in a timely fashion, we will not be responsible for additional shipping fees should your package become lost, or delayed due to incorrect shipping information provided.

REFUND / EXCHANGE / RETURN POLICY

I want everyone to be happy with their purchase. I try my best at all times to describe each item in my shop with the utmost attention to detail and make a point of accurately representing items from different angles with multiple photos. I encourage you to read the description carefully. If for some reason you are not happy please contact me as soon as possible. Due to the nature of the product I am not able to accept exchanges but I am sure we can work out a suitable arrangement. If you wish to cancel your purchase and your package has not been shipped, I am happy to provide a refund (with the exception of custom made products that have been crafted specifically for your order –  i.e. soap loaves).

If your item is returned to Glorious Life because it was unable to be delivered I will contact you and offer you the option to have the item resent or to refund your money minus shipping costs incurred. If the non-delivery was due to a wrong or insufficient address then you will be asked to submit additional shipping fees before the package is resent. Please make sure that the address you provide is accurate to avoid these additional fees and delays.